Refund policy
Last updated: 3 September 2026
We hope you are happy with your Gordina piece. If you change your mind, you may have the right to withdraw from your purchase and return eligible items as described below.
14-day right of withdrawal
You may notify us that you wish to withdraw from an eligible purchase within 14 days after the day you, or a person designated by you, receives the order. You do not need to provide a reason.
If an order contains multiple items delivered separately, the 14-day period begins after the final item is received.
To exercise your right of withdrawal, use the Withdrawal Request link in our website footer, request a return through your Gordina customer account, or email info@gordina.com with a clear statement that you wish to withdraw from the purchase.
Returning your order
After notifying us of your withdrawal, you must send the item back within 14 days to:
Gordina
Panneveld 3
5674 DC Nuenen
The Netherlands
Please include your order number with the return. Items should be returned unworn, unwashed and unaltered, with their original tags attached where applicable. Original packaging should be included where reasonably possible.
You may inspect and try on an item as you would in a physical shop. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit.
Return shipping costs
For a standard withdrawal or change-of-mind return, the direct cost of returning the item is paid by the customer. We recommend using a tracked shipping service and keeping proof of postage.
If the item is faulty, damaged on arrival or different from what you ordered, Gordina will cover the reasonable return shipping cost.
Made-to-order and personalised pieces
Choosing a standard size, colour, embroidery design or placement offered on a Gordina product page does not by itself make the item personalised. These standard-option pieces remain eligible for the 14-day right of withdrawal.
The right of withdrawal does not apply to pieces produced to your individual specifications outside the standard options displayed on the product page. This may include custom text or initials, customer-supplied artwork, bespoke measurements or a specially requested non-standard embroidery placement.
This exception does not affect your rights if a personalised item is faulty, damaged or not made according to the agreed specifications.
Refunds
We will issue the applicable refund within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned item or you provide evidence that it has been sent back, whichever occurs first.
Refunds are made to the original payment method without additional fees. Your payment provider may require additional time before the refund appears in your account.
If you withdraw from the entire order, we will also refund the cost of our least expensive standard delivery method. Additional delivery costs resulting from your choice of a more expensive shipping method are not refundable. Original delivery costs are not refunded when only part of an order is returned.
Cancellations before fulfilment
You may request cancellation through your customer account until the order has been fulfilled. If cancellation is no longer available, you may still exercise the right of withdrawal after delivery where applicable.
Exchanges
We do not process automatic exchanges. To order another size or colour, return the eligible item and place a new order. You may contact us if you need assistance before ordering.
Faulty, damaged or incorrect items
Please inspect your order after delivery and contact us as soon as possible if an item is faulty, damaged or incorrect. Include your order number and photographs where reasonably possible so we can resolve the issue.
Nothing in this policy limits your statutory rights regarding faulty or non-conforming goods.
Contact
For return, refund or cancellation questions, contact:
Gordina
Panneveld 3
5674 DC Nuenen
The Netherlands
info@gordina.com
www.gordina.com