Shipping policy
Last updated: February 24, 2025
At Gordina, we are committed to delivering your order with care, efficiency, and reliability. Below you’ll find clear information about processing times, shipping options, and delivery expectations.
Processing Time
All orders are processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with your tracking link.
Shipping Destinations & Rates
| Region | Standard Shipping | Free Shipping |
|---|---|---|
| Netherlands & Belgium (1–3 business days) | €6.99 | Orders over €100 |
| Europe (except NL & BE) (3–6 business days) | €9.95 | Orders over €100 |
| United Kingdom (3–6 business days) | €10.50 | Orders over €140 |
| United States (3–6 business days) | €45.00 | Orders over €200 |
All shipments include tracking.
Customs, Duties & Taxes (DAP)
International orders outside the EU are shipped under DAP (Delivered At Place). Customs fees, taxes, or import duties may apply depending on your country’s regulations and are the responsibility of the customer. We cannot mark orders as gifts or lower their declared value.
Carriers
We ship using trusted partners including DHL, DPD, PostNL, and FedEx. The carrier is selected automatically based on your delivery address for the fastest and most reliable service.
Estimated Delivery Times
- Netherlands & Belgium: 1–3 business days
- Europe (except NL & BE): 3–6 business days
- United Kingdom: 3–6 business days
- United States: 3–6 business days
Delivery times are estimates and may vary due to customs inspections or carrier delays.
Packaging & Responsibility
We reuse sturdy boxes whenever possible to reduce waste. Fragile items are carefully wrapped for safe transport. Please ensure your delivery address is correct; incorrect or incomplete addresses may lead to delays or additional costs. If a parcel is returned to us after three unsuccessful delivery attempts, reshipping fees may apply.
Gift Wrap
Sending a gift? Simply select gift wrap at checkout and add a personal message — we’ll wrap it beautifully and deliver it with care.