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Privacy policy

Last updated: 3 September 2026

This Privacy Policy explains how Gordina collects, uses and protects your personal data when you visit www.gordina.com, place an order, create an account, contact us, subscribe to our updates or otherwise use our services.

Who controls your personal data

AN KOSEOGLU, trading as Gordina, is responsible for the processing of your personal data.
Panneveld 3
5674 DC Nuenen
The Netherlands
KVK: 88394190
VAT ID: NL004604160B63
Email: info@gordina.com

Personal data we collect

Depending on how you interact with Gordina, we may collect:

  • Identity and contact details, including your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information, including products purchased, order history, payment confirmation, delivery information, returns and refunds.
  • Account information, including account identifiers and authentication information.
  • Communications you send to us, including customer-service requests, return requests and feedback.
  • Marketing preferences, including newsletter subscriptions and consent choices.
  • Technical and usage information, including IP address, browser type, device information, pages viewed and interactions with our website.
  • Cookie and similar technology data, subject to your consent choices where required.
  • Information used to protect our store, customers and transactions against fraud or misuse.

Payment information is processed securely by the payment providers available at checkout. Gordina generally receives payment confirmation and limited transaction information rather than your complete payment-card details.

How we use your data and our legal bases

  • To process, fulfil, deliver, cancel, return and refund orders where necessary to perform our contract with you.
  • To create and manage your customer account where necessary to provide the requested service.
  • To answer questions and provide customer support based on our contract with you or our legitimate interest in operating our business.
  • To maintain tax, accounting and business records where required by law.
  • To protect our website, prevent fraud and secure transactions based on our legitimate interests and legal obligations.
  • To improve the operation and performance of our website based on our legitimate interests or your consent where consent is required.
  • To send newsletters and marketing communications when you have provided consent. You may withdraw your consent at any time.
  • To comply with legal requests and establish, exercise or defend legal claims.

Cookies and similar technologies

We use necessary cookies to operate the store, remember essential settings, provide checkout functionality and protect transactions.

Analytics, preference and marketing cookies are used only in accordance with your consent choices where consent is legally required. You can accept, reject or change non-essential cookie choices through the cookie banner or the Cookie Preferences link in our website footer.

You can also control cookies through your browser settings. Blocking necessary cookies may prevent parts of the website or checkout from working correctly.

Marketing communications

If you subscribe to Gordina updates, we use your email address to send the communications you requested. You may unsubscribe at any time through the link in any marketing email or by contacting info@gordina.com.

Withdrawing consent does not affect processing that took place before the withdrawal.

How we share personal data

We share personal data only when necessary with service providers that help us operate the store, including:

  • Shopify, which provides our ecommerce platform, checkout and customer-account services.
  • Payment providers and financial institutions.
  • Delivery, postal and logistics providers.
  • Email, customer-support, security, analytics and technology providers.
  • Professional advisers, such as accountants or legal advisers.
  • Government authorities or regulators when disclosure is legally required.

Our store is hosted by Shopify. Shopify processes personal data to provide its services and may also process certain information for its own purposes as explained in Shopify’s Privacy Policy.

We do not sell your personal data for monetary consideration.

International data transfers

Some service providers, including Shopify, may process personal data outside the European Economic Area. Where required, such transfers are protected by an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.

How long we retain data

We retain personal data only for as long as necessary for the purposes described in this policy, including providing services, resolving disputes and meeting legal obligations.

  • Order, invoice and accounting information is generally retained for at least seven years. Certain EU VAT or One Stop Shop records may need to be retained for ten years.
  • Customer-account information is retained while the account remains active and for a reasonable period afterwards.
  • Customer-service communications are retained for as long as reasonably necessary to resolve the request and protect legal rights.
  • Marketing information is retained until you unsubscribe or withdraw consent, unless a limited record must be kept to respect that choice.

Your privacy rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data.
  • Correct inaccurate or incomplete personal data.
  • Request deletion of your personal data.
  • Restrict certain processing.
  • Receive certain data in a portable format.
  • Object to processing based on legitimate interests.
  • Object at any time to direct marketing.
  • Withdraw consent at any time.
  • Lodge a complaint with a data-protection authority.

To exercise your rights, contact info@gordina.com. We may need to verify your identity before completing a request. Some rights are subject to legal limitations, including obligations to retain transaction and tax records.

You may also submit a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or to the competent authority in your country.

Children’s privacy

Our website is not directed at children under 16, and we do not knowingly collect their personal data without appropriate authorisation. If you believe a child has provided personal data to us, please contact us.

Security

We use appropriate technical and organisational measures designed to protect personal data. However, no method of transmission or storage can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with an updated date.

Contact

Gordina
Panneveld 3
5674 DC Nuenen
The Netherlands
info@gordina.com
www.gordina.com