Withdraw from contract

Customers in the European Union may withdraw from an eligible online purchase within 14 days after delivery of the last item in the order, without giving a reason.

Submit a withdrawal request

Select the button below and sign in with the email address used for your order. Open the relevant order, choose the eligible item, and submit a cancellation or return request. You will receive confirmation by email.

Withdraw from contract

Before you submit

• Unfulfilled items can be cancelled until they are fulfilled.
• Fulfilled items can be returned within the applicable 14-day window.
• Some goods made to your specifications or clearly personalised may be excluded where permitted by law.

Your statutory rights for faulty, damaged, or incorrect items are not affected. For full conditions, read our Return and refund policy.

Need help?

Email info@gordina.com and include your order number and a clear statement that you wish to withdraw from the contract.